Meri Cafeteria
|Waitress
Addis Ababa, Oromia, Ethiopia
Summary
Managed comprehensive customer service and operational support, ensuring efficient service delivery and positive guest experiences in a dynamic cafeteria setting.
Highlights
Greeted and seated an average of 50+ guests daily, establishing a welcoming atmosphere and initiating positive customer interactions to enhance satisfaction.
Managed and accurately processed 30+ food and beverage orders per hour, consistently reducing wait times and improving service efficiency by 15%.
Resolved customer inquiries and minor service issues promptly and courteously, contributing to a positive dining atmosphere and maintaining guest loyalty.
Upheld stringent cleanliness and hygiene standards across all dining areas, ensuring compliance with health regulations and contributing to a superior guest environment.
Efficiently processed cash and card payments using POS systems, reconciling daily transactions with 99% accuracy to support seamless operational flow and financial accountability.
Collaborated effectively with a team of 8+ staff members to optimize service delivery, resulting in consistently positive customer feedback and efficient workflow during peak hours.